Shipping policy
Shipping Policy
Homeclare is operated by SIA “V.J.M. BŪVE”, Jupatovkas iela 3A, Rēzekne, LV-4601, Latvia. VAT number: LV42403032196. All orders are shipped from our warehouse in Latvia.
Where we ship
We currently ship to Latvia, Lithuania and Estonia only. We do not ship to other countries yet.
Order processing
Orders are processed within 1–2 business days (Monday to Friday, excluding Latvian public holidays). Once your order has been shipped, you will receive an email with a tracking number.
Shipping rates and delivery times
All prices include VAT. Delivery times are estimates in business days after dispatch.
| Destination | Standard items (parcel locker) | Large items (courier) | Delivery time |
|---|---|---|---|
| Latvia | €2.99 | €12.99 | 1–3 days |
| Lithuania, Estonia | from €4.99 (Unisend €4.99, Venipak €5.99, Omniva €6.99) | €16.99 | 3–5 days |
The exact shipping cost is shown at checkout before payment.
Large items
Large and fragile items — shower screens and enclosures, washbasins, mirrors of 100 cm and larger, and garden machinery — are delivered to your door by courier.
Carriers
For standard items you can choose an Omniva, Venipak or Unisend parcel locker at checkout. Please provide a valid mobile phone number: the carrier uses it to send you delivery notifications and pickup codes.
Receiving your order
Please check your parcel when you receive it. If the packaging is visibly damaged, note it with the courier on delivery. If the item is damaged, take photos and contact us at homeclare.shop@gmail.com, and we will arrange a replacement or a refund. Please report damage from delivery within 48 hours of receipt — we need this to file a claim with the carrier. This does not limit your right to the 2-year legal guarantee under EU law.
Wrong address or uncollected parcels
Please check your delivery address carefully before placing your order. If a parcel is returned to us because of an incorrect address or because it was not collected from the parcel locker, we will contact you to arrange redelivery. The cost of the second delivery may be charged to you.
Delays
Delivery times are estimates provided by the carriers. Delays may occur during holiday seasons or because of circumstances beyond our control. If your order has not arrived within the expected time, please contact us and we will check its status with the carrier.
Returns
You may return items within 14 days of delivery. Please see our Refund Policy for details.
Contact
homeclare.shop@gmail.com · +37125707786